FAQ
Questions,
answered.
Everything you need to know about getting care with VeyroMD. Can’t find your answer? Our care team is here to help.
General
What is VeyroMD?
VeyroMD is a physician-led telehealth clinic for men in Alberta. We connect you with licensed physicians who assess, prescribe and manage treatment for testosterone, erectile dysfunction, weight loss and hair loss, entirely online.
How do I get started?
Take our three-minute online assessment. If you’re a likely candidate, you can start your Care Plan and book your consultation right away. For ED and hair loss, you begin with a $50 CAD first consultation instead, and start your Care Plan only if treatment is right for you. If anything needs a closer look, you can book a free physician review first.
Who are the physicians?
Every VeyroMD patient is cared for by an experienced physician licensed in Alberta, supported by a dedicated clinical team.
Where is VeyroMD available?
VeyroMD currently serves patients in Alberta. We’re expanding across Canada. Choose your province in the assessment and we’ll let you know when we launch near you.
Do I need to visit a clinic?
No. Consultations happen online. Some treatments need bloodwork, which you complete at a nearby lab (free for TRT patients).
Treatments
Which treatments do you offer?
Testosterone replacement therapy, erectile dysfunction treatment, GLP-1 medical weight loss and hair loss treatment.
Will I definitely be prescribed medication?
Not necessarily. Your physician prescribes only when treatment is safe and appropriate for you. If it isn’t, they will explain why and what to consider next.
Can I be treated for more than one condition?
Yes. Your physician can manage more than one treatment and make sure they work safely alongside each other.
Where do medications come from?
Prescriptions are filled by licensed Canadian pharmacies and shipped directly to you.
Pricing & billing
Do I need insurance?
You don’t need private insurance, but you do need a valid Canadian health card. The VeyroMD Care Plan is self-pay, with one transparent price and no surprise bills. Some private health plans may reimburse eligible expenses, so check with your provider.
What does my Care Plan include?
Physician consultations, follow-up care, unlimited messaging with your care team and free delivery (plus free bloodwork for TRT patients), for $129.99 CAD per month, billed quarterly. Medication, if prescribed, is billed separately at pharmacy cost.
Can I cancel anytime?
Yes. There are no long-term contracts. Cancel anytime before your next quarterly billing date and you won’t be charged again.
How am I billed?
Quarterly: $389.97 CAD every 3 months ($129.99 per month). ED and hair loss begin with a one-time $50 CAD first consultation, and your Care Plan starts only if treatment is right for you. You will always see your price before you are charged.
Privacy & delivery
Is my information private?
Yes. Your health information is protected under Alberta and Canadian privacy laws and is only shared with the clinicians, lab and pharmacy involved in your care.
How is my order packaged?
In plain, discreet packaging with no mention of what’s inside.
How long does delivery take?
Most orders arrive within a few business days of your prescription being approved.
Can I message my care team?
Yes, as often as you need. Your clinical team usually replies within one business day.
